At Équipement De Chasse, we understand that every hunter has specific equipment needs. Our shipping and return policies are designed to provide you with a seamless experience from order placement to delivery, and if needed, through the return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

1. Standard Shipping – €12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Tracking included
  • Available worldwide (excluding some remote areas and Asia)

2. Free Shipping

  • Carrier: EMS
  • Available for orders over €50
  • Delivery time: 15-25 business days after shipment
  • Tracking included

Note: Delivery times are estimates and may vary depending on customs clearance in your country. We are not responsible for delays caused by customs or other factors beyond our control.

Returns & Exchanges

If your purchase doesn’t meet your expectations in the field, our return policy offers a simple and effective solution.

Return Conditions

  • Timeframe: You have 15 days from the receipt of your package to initiate a return or exchange.
  • Product condition: Items must be returned in their original condition – unused, with all tags and original packaging.
  • Proof of purchase: Please include your invoice or order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Used callers (Duck callers, Crow callers, etc.)
  • Opened ammunition accessories
  • Used duck decoys
  • Customized or made-to-order items

Return Process

Step 1: Submit a Request

Send your return request by email to [email protected] using the following format:

Subject: Return/Exchange Request – Order #XXXX

Content:
Full Name: [Your name]
Order Number: [Number]
Items to return: [List of items with quantities]
Reason for return: [Optional]
Would you like a refund or exchange? [Specify if exchange]

Step 2: Receive Return Authorization

Our team will send you within 48 hours:

  • A return authorization with RMA number
  • Shipping instructions
  • The return address in France

Step 3: Ship the Package

Please pack items carefully and include:

  • The invoice or copy of order confirmation
  • The RMA number clearly visible on the package

Important: Return shipping costs are your responsibility, unless the return is due to our error or defective product.

Step 4: Processing by Our Team

Upon receipt and inspection of the package (within 3-5 business days), we will notify you by email:

  • For refunds: confirmation of processing
  • For exchanges: shipment of the new item

Refunds

  • Timing: Refunds will be processed within 5-10 business days after return approval.
  • Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, PayPal).
  • Amount: Only the price of the items will be refunded. Original shipping costs are non-refundable unless the return is due to our error.

Exchanges

  • For an exchange: Clearly indicate in your request the item you want as replacement
  • If the new item has a higher price, you will be charged the difference
  • If the price is lower, we will refund the difference
  • Shipping costs for the new item are covered by us

Defective Items or Our Error

In case of defective items or shipping error:

  • We will cover return shipping costs
  • A replacement package will be shipped as soon as we receive the return
  • Or a full refund will be issued according to your preference

Hunter’s Tip

Before using new equipment in the field, test its proper functioning in a controlled environment to take advantage of our return policy if needed.

For any additional questions about our shipping or return policy, please don’t hesitate to contact our dedicated team at [email protected].

The Équipement De Chasse Team
« Field expertise at the service of your passion »

Company Address:
21 Boulevard Louis Blanc, Montpellier, FR 39137